Refund policy
Last updated: October 15, 2026
The 30-day money-back guarantee
Try it around your tree. If your cat walks right over it, or you just don't love it, email us within 30 days of delivery. One line is enough. You get a full refund.
Nothing to send back
You don't have to ship anything back. Keep the sheets, use them on the sofa or counter, recycle them or pass them on. We'd rather refund you quickly than make you stand in line at the post office.
How to ask for a refund
- Email clearlykittyhelp@outlook.com within 30 days of delivery.
- Include your order number (it's in your confirmation email). A one-line reason helps us improve, but it isn't required.
- We confirm your refund within 2 business days.
When you'll get your money
Refunds go back to your original payment method. Once we've issued it, your bank or card usually shows it within 5–10 business days.
Damaged or wrong item
If your order arrives damaged, or you received the wrong kit, email us a photo within 30 days of delivery. We'll send a replacement or give you a full refund, whichever you prefer. No return needed.
Cancelling an order
If your order hasn't shipped yet, we can cancel it for a full refund. Email us as soon as possible with your order number. Once an order has shipped, the 30-day money-back guarantee above still covers you.
Kits
The Tree Kit, 2 Tree Kits and 3 Tree Kits are all covered the same way.
Shipping costs and duties
Shipping is free, so nothing is deducted from your refund. For orders outside the US, we also refund any import duties or taxes you paid on delivery.
Lost packages
If your order never arrives, see our Shipping Policy. We'll reship it or refund it.
Questions
Email clearlykittyhelp@outlook.com. A real person replies, usually within one business day. You can also write to us at Clearly Kitty, 6210 Wilshire Blvd Ste 200 PMB 858, Los Angeles, CA 90048. You never need to mail anything back for a refund.